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Customer Service

Delivery and Packaging


Our standard delivery is just £2.95 and we offer Free UK Delivery on orders over £35.
Standard Delivery: Royal Mail 48 hour service where items arrive within 2 - 3 working days
Express Delivery: Royal Mail 24 hour service in which most items arrive within 1 working day (allow 1-2 working days).
We aim to dispatch items within 24 hours of your order being placed. If you need the item in a hurry we offer a next day delivery, this is where items ordered before 1pm on a weekday will arrive the next working day. Note items ordered under this service on Fridays will arrive on Mondays. For bulkier items we may use a courier service other than Royal Mail. 


All items are dispatched in our discreet plain brown boxes, there is no mention of what is inside or our company on the box whatsoever. This ensures 100% discreet delivery and privacy.
Returns, Cancellations and Replacements
If an item is faulty please contact us and we can provide you with a freepost address to send the item to. If an item is found to be faulty a replacement will be sent out free of charge.
If an item is broken on delivery you can return it to the address below.
PO BOX 228


Due to the nature of our goods items which are not broken or faulty can only be returned if they meet the following terms:

1. Item must be unused.

2. Original packaging and in it's original condition.

3. Items which are not heat sealed are non refundable/exchangeable, items which are must be unopened.

4. Items must be received within 14 days of reciept.

5. Any lingerie or clothing items are non refundable/exchangeable.

If we think an item has been used or doesn't meet one or any of the above we reserve the right to return the goods to you.

Payments, Promotions and Prices
We accept a variety of payment methods including PayPal and debit/credit cards. Payments will appear from 'Personalise' as the company name, meaning bank statements both online and offline will show this and not TurnMeOn or any product references.
We ensure that pricing and promotions are fair and we often run promotions on certain product lines, once these end then the normal pricing will resume. Any discount codes must be used within the terms and conditions attached to the discount code.
Frequently Asked Questions

Does the product come with batteries?

Most of our items will come with batteries but see individual listings for further details

Can I return the product if I don't like it?

Please see the above returns section, most items can be returned if in original condition and unused and unopened. 

When are you adding new products?

We add new products on a weekly basis, we stock over 4000 products and so if there is something you are after but can't find please get in touch.
Further help
We try and answer all of your questions as best as possible but we know you may have something that isn't answered above so feel free to get in touch with us. We answer all emails within 24 hours normally throughout the week.