Enter competition
 
Join our mailing list:
Sex Toys Returns | Refund Policy Free Post Return

Returns and Refunds Service

We provide a hassle free FREEPOST returns and refunds service.

The European Consumer Protection (Distance Selling) Regulations 2000 protect your statutory rights when buying goods on the Internet. In particular your right to cancel an order within 7 days of receipt of goods and to a refund within 30 days of cancellation. This gives you the opportunity to examine the goods as you would be able to when buying in a shop.

Hygiene Protection

  • Please be aware for reasons of hygiene that personal products cannot be returned to us once they have been used for the purpose intended.
  • We appreciate that you will want to try on our sexy lingerie and clothing products but please wear a pair of your own panties underneath in case you need to return the goods.

Your Right to Cancel

  • Simply, if you are unhappy with your unused purchase, please contact our Customer Services to notify us about your requirement to return order goods. We will then provide you with our UK FREEPOST return address . Unfortunately, we do not provide a FREEPOST service for overseas returns.
  • We are free to talk to you Monday to Friday between 9.00 a.m. and 5.00 p.m. alternatively write to us by email or post. Our contact details are:  

Email: mail@turnmeon.co.uk
UK FREEPHONE: 0800 412 5979
UK Fax: 0845 386 7891 (local rate call charge)
Overesas calls: +44 2070 963 378
Overseas fax: +44 1923 286 565
By post: DEEDS RETAIL LIMITED
PO BOX 635
RICKMANSWORTH
WD3 OBZ

  • Return the goods to us by 1st class post to the FREEPOST address we notify to you within 7 days of receipt of order.
  • Use capital letters on your address label
  • It is important that you get a receipt of posting from the post office and retain it. If the goods are lost in the post and you cannot provide us with the receipt, we will not be able to provide you with replacement goods free of charge or issue a refund to your payment card.
  • We will process your return upon receipt of goods of which your options are

  1. A full payment refund to the card used for purchase if returned to us within 7 days of receipt of goods.
  2. Order replacement goods, the price of which shall be adjusted against the payment already received
  3. Goods returned to us later than 7 days from receipt and not exceeding 30 days shall be subject to replacement goods only option
  4. Goods returned to us later than 30 days from receipt shall not qualify for replacement goods and shall be returned to you and postage charged
  5. Replacement goods may be returned for other replacement goods only, providing their return to us is no later than 30 days from receipt
  6. Please note that all references to “goods returned to us” means our receipt of goods within the time periods specified

Conditions of Return

Please note

  • Do not return goods that have been used for the purpose intended.
  • Do notify us about the return prior to returning the goods.
  • Do return goods in their original condition, all contents and packaging.
  • Do return goods to us within 7 days from the date you received the order.
  • Do send returns to the FREEPOST address we notify you and obtain and retain proof of posting from your post office.
  • Your cost of post is not refundable if you do not use the FREEPOST address we notify to you i.e., if you return them to us by any other delivery service
  • Returns we suspect have been used and that are not defective goods will be posted back to you and P&P charged to your card.
  • For returns of defective products, or goods sent in error we send replacement goods unless you have cancelled the order.
  • We test all defective goods which will be returned to you if found to be fit for the purpose intended and P&P charged to your card.

Conditions of Refunds

  • The European Consumer Protection (Distance Selling) Regulations 2000 provides that you must receive payment refund no later than 30 days of cancelling an order.
  • In practice, we aim to refund you sooner i.e., within 7 days of receiving your goods return. The faster the return, the sooner the refund.
  • Please note that the value of any free or special offer conditions (offers) to orders will be deducted from refunds when the value of the returned goods, which are not replaced, reduces the order value to the extent that the offers no longer apply. You may avoid this by returning offer goods with your returns.